Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

V&E WINDOW CLEANING ("we," "us," or "our") provides professional Window Cleaning services. We DO NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our professional Window Cleaning services.
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, reminders, and updates
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our Window Cleaning services, including appointment reminders, service updates, customer support, and occasional promotional offers (only with your explicit consent).

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency may vary
• Messages will be directly related to the services you have requested

Help & Support:

• Reply "HELP" for assistance or contact us at Info@vewindowcleaning.com
• For further support, please reach out to Huy at Info@vewindowcleaning.com

Carrier Information:

• Standard message and data rates may apply
• Wireless carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (such as customer service or SMS delivery) is permitted solely to fulfill the services you requested. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information only with:

• Service Providers (e.g., payment processors, appointment scheduling tools, SMS aggregators) solely for delivering the services you consented to
• Legal requirements (if required by law or to protect our rights)

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as strictly necessary for SMS delivery.

5. Data Security

We implement reasonable security measures to protect your personal information, including encryption, access controls, and regular assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to analyze traffic, remember preferences, and improve your experience. You can control cookies through your browser settings.

7. Your Rights & Choices

You have the right to access, update, delete your information, or withdraw consent at any time. To exercise these rights, contact us at Info@vewindowcleaning.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will be posted on our website with the effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

V&E WINDOW CLEANING
Email: Info@vewindowcleaning.com
Website: vewindowcleaning.com

For our full Terms & Conditions, please visit: vewindowcleaning.com/terms

By using our website and services, you consent to this Privacy Policy.